{"id":2355,"date":"2025-12-10T15:36:54","date_gmt":"2025-12-10T15:36:54","guid":{"rendered":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/?page_id=2355"},"modified":"2025-12-10T15:55:29","modified_gmt":"2025-12-10T15:55:29","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Return &amp; Refund <span style=\"color: #007acc;\">Policy<\/span><\/h2>\n<p>&nbsp;<\/p>\n<h3>Eligibility for Returns<\/h3>\n<div>We accept returns within 7 days of delivery for items that meet the following conditions:<\/div>\n<ul>\n<li>The product is unused, undamaged, and in original packaging.<\/li>\n<li>The product includes all accessories, manuals, and labels.<\/li>\n<\/ul>\n<div dir=\"ltr\"><\/div>\n<h3>Non-Returnable Items<\/h3>\n<div>The following items are not eligible for return unless defective:<\/div>\n<ul>\n<li>Software, digital products, and activation codes.<\/li>\n<li>Opened or used hygiene-related tech accessories (e.g., earphones, wearables).<\/li>\n<li>Custom-built PCs or special-order items.<\/li>\n<\/ul>\n<div dir=\"ltr\"><\/div>\n<h3>Defective or Faulty Products<\/h3>\n<div>If your item is defective, damaged, or malfunctioning, please contact us within 7 days of receiving it.<\/div>\n<div>We\u2019ll arrange for:<\/div>\n<ul>\n<li>A replacement, or<\/li>\n<li>A repair under warranty, or<\/li>\n<li>A full refund if replacement is unavailable.<\/li>\n<\/ul>\n<div>All claims must include proof of purchase and, where applicable, photos or videos showing the issue.<\/div>\n<div dir=\"ltr\"><\/div>\n<h3><\/h3>\n<h3>Return Process<\/h3>\n<ol>\n<li>Contact our support team at [<a title=\"mailto:info@techfogers.co.za\" contenteditable=\"false\" href=\"mailto:info@techfogers.co.za\">info@techfogers.co.za<\/a>] with your order number and reason for return.<\/li>\n<li>Our team will review and provide a Return Authorization Number (RAN) and return instructions.<\/li>\n<li>Ship the item back to our returns address (customer covers return shipping unless the item is defective).<\/li>\n<li>Once received and inspected, your refund or replacement will be processed within 5\u201310 business days.<\/li>\n<\/ol>\n<div dir=\"ltr\"><\/div>\n<h3>Refund Method<\/h3>\n<div>Refunds are processed via the original payment method used at checkout.<\/div>\n<div>Please note that bank processing times may vary.<\/div>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div id=\"cz_63614\" data-position=\"top-right\" class=\"cz_63614 cz_image clr cz_image_no_fx center_on_mobile\"><div class=\"\" ><div class=\"cz_image_in\"><div class=\"cz_main_image\"><img loading=\"lazy\" decoding=\"async\" width=\"1344\" height=\"768\" src=\"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-content\/uploads\/2025\/12\/policy.jpg\" class=\"attachment-full\" alt=\"\" title=\"returns\" srcset=\"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-content\/uploads\/2025\/12\/policy.jpg 1344w, https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-content\/uploads\/2025\/12\/policy-300x171.jpg 300w, https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-content\/uploads\/2025\/12\/policy-1024x585.jpg 1024w, https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-content\/uploads\/2025\/12\/policy-768x439.jpg 768w, https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-content\/uploads\/2025\/12\/policy-600x343.jpg 600w, https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-content\/uploads\/2025\/12\/policy-1000x571.jpg 1000w\" sizes=\"auto, (max-width: 1344px) 100vw, 1344px\" \/><\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy &nbsp; Eligibility for Returns We accept returns &#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-2355","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-json\/wp\/v2\/pages\/2355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-json\/wp\/v2\/comments?post=2355"}],"version-history":[{"count":7,"href":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-json\/wp\/v2\/pages\/2355\/revisions"}],"predecessor-version":[{"id":2366,"href":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-json\/wp\/v2\/pages\/2355\/revisions\/2366"}],"wp:attachment":[{"href":"https:\/\/dev2.allthingsdigital.co.za\/techforgers\/wp-json\/wp\/v2\/media?parent=2355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}