Return & Refund Policy
Eligibility for Returns
We accept returns within 7 days of delivery for items that meet the following conditions:
- The product is unused, undamaged, and in original packaging.
- The product includes all accessories, manuals, and labels.
Non-Returnable Items
The following items are not eligible for return unless defective:
- Software, digital products, and activation codes.
- Opened or used hygiene-related tech accessories (e.g., earphones, wearables).
- Custom-built PCs or special-order items.
Defective or Faulty Products
If your item is defective, damaged, or malfunctioning, please contact us within 7 days of receiving it.
We’ll arrange for:
- A replacement, or
- A repair under warranty, or
- A full refund if replacement is unavailable.
All claims must include proof of purchase and, where applicable, photos or videos showing the issue.
Return Process
- Contact our support team at [info@techfogers.co.za] with your order number and reason for return.
- Our team will review and provide a Return Authorization Number (RAN) and return instructions.
- Ship the item back to our returns address (customer covers return shipping unless the item is defective).
- Once received and inspected, your refund or replacement will be processed within 5–10 business days.
Refund Method
Refunds are processed via the original payment method used at checkout.
Please note that bank processing times may vary.
